Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, except for Digital Products sales, which are final and non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@golddustcapitalmedia.com. Please note that returns will need to be sent to the following address: 1061 Stonekirk Trce, Lawrenceville, GA 30043.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@golddustcapitalmedia.com.
Cancellations
Orders may be cancelled within 15 minutes of purchase. After this 15 minute window, orders are sent to fulfillment and can no longer be cancelled. If you need to make a change after the cancellation window has passed, please contact us immediately at support@golddustcapitalmedia.com and we will do our best to assist you before the order is processed. Digital products are non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Print-on-demand and dropshipped items are eligible for return or replacement only in the case of a manufacturing defect, damage, or incorrect item received. To initiate a claim, please contact us at support@golddustcapitalmedia.com with your order number and photos of the issue within 30 days of delivery. Personalized or custom-made items cannot be returned unless defective.
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not process direct exchanges. If you received a defective item, damaged product, or the wrong item was shipped, please contact us at support@golddustcapitalmedia.com within 30 days of delivery with your order number and photos of the issue. Once your return is approved, we will send a replacement at no additional cost to you, including return shipping where applicable. If you would like a different item instead, please return the original and place a new order once your return is accepted.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@golddustcapitalmedia.com.